Frequently Asked Questions

How do I place my order?

You can purchase the products on our online Shop for stocked items.

If you would like the paddles built with your own brand/label, please drop us an email.

How do I apply a coupon code to my order?

  1. Begin checking out
  2. Enter the coupon code in the Payment method section
  3. Click Apply and finish checking out.

Can I cancel or change my order?

After you press Submit, your order begins processing and can’t be changed or canceled. However, you can contact us if you need to update the new shipping address.

Do I need to pay sale tax?

The sale tax is applied only to the shipping address which is in Thailand.

What is my paddle length?

Paddle_Size_Chart

Can I stop by your Factory and buy stuff?

Yes, see our location here.

We are opened Monday-Friday 8:30 to 17:30.

How do I check my order status?

If you’ve purchased the products online, you can simply login to My Account and check your order status.

If you’ve placed the order by phone or email, please email us to check the status.

Can I have the paddles in with my label?

Absolutely, this is the core business of Paddle Factory, please contact us.

How do I pay my order?

If you are purchasing our products online, you can pay either with your Paypal or your credit card. We accept all major credit cards.

Bank transfer is also acceptable. Please contact us for more details.

How much is the shipping cost?

We offer free shipping and flat rate for our online store as following:-

  • FREE SHIPPING to the below countries:
Australia  Australia Indonesia  Indonesia Malaysia  Malaysia Taiwan  Taiwan
Brunei  Brunei Japan  Japan New-Zealand  New Zealand Thailand  Thailand
Cambodia  Cambodia Laos  Laos Philippines  Philippines Korea,-South  South Korea
HongKong  Hong Kong Macau  Macau Singapore  Singapore   Vietnam
  • FLAT RATE SHIPPING COST
Destination Flat rate Remark
United-States-of-America  United States

  Canada

  Mexico

$50.00

*Free shipping for order over $500.00
EU  European countries

$75.00

*Free shipping for order over $500.00
restoftheworld  Rest of the world

$125.00

*Free shipping for order over $600.00

Note: Wholesales and OEM order, please contact us for shipping information.

Do you ship to my country?

Yes, we ship worldwide.

What are my shipping options?

We only use FedEx for our shop online shipments.

For wholesale and OEM order, we have all shipping methods from all courier services to air and sea freight. Our incoterm is EXW.

Can I track my shipment?

Yes, go to FedEx website and put the tracking number which you got from our shipping confirmation email.

Where are your products made?

Our products are made, assembled, inspected, packed and shipped from our factory in Thailand.

Raw material are from several premium source over the world.

What currency is used on The Paddle Shop?

All prices are in United States Dollars (USD). However, the charge will be converted to your local currency by your payment processor- your card company or Paypal, depending on your payment method.

How do I do with wrong or defective item?

If you received an item that was sent to you incorrectly or was defective, just send us an email. We’ll send out a replacement right away!