You can purchase the products on our online Shop for stocked items.

If you would like the paddles built with your own brand/label, please drop us an email.

1. Begin checking out
2. Enter the coupon code in the Payment method section
3. Click Apply and finish checking out.

After you press Submit, your order begins processing and can’t be changed or canceled. However, you can contact us if you need to update the new shipping address.

The sale tax is applied only to the shipping address which is in Thailand.

Yes, see our location here.

We are opened Monday-Friday 8:30 to 17:30.

If you’ve purchased the products online, you can simply login to My Account and check your order status.

If you’ve placed the order by phone or email, please email us to check the status.

Absolutely, this is the core business of Paddle Factory, please contact us.

If you are purchasing our products online, you can pay either with your Paypal or your credit card. We accept all major credit cards.

Bank transfer is also acceptable. Please contact us for more details.

We offer free shipping and flat rate for our online store as following:-

• FREE SHIPPING to the below countries:

Australia	Indonesia	Malaysia	Taiwan
Brunei	Japan	New Zealand	Thailand
Cambodia	Laos	Philippines	South Korea
Hong Kong	Macau	Singapore	Vietnam

• FLAT RATE SHIPPING COST

Destination	Flat rate	Remark
United States   Canada   Mexico	$50.00	*Free shipping for order over $500.00
European countries	$75.00	*Free shipping for order over $500.00
Rest of the world	$125.00	*Free shipping for order over $600.00

Note: Wholesales and OEM order, please contact us for shipping information.

Yes, we ship worldwide.

We only use FedEx for our shop online shipments.

For wholesale and OEM order, we have all shipping methods from all courier services to air and sea freight. Our incoterm is EXW.

Yes, go to FedEx website and put the tracking number which you got from our shipping confirmation email.

Our products are made, assembled, inspected, packed and shipped from our factory in Thailand.

Raw material are from several premium source over the world.

All prices are in United States Dollars (USD). However, the charge will be converted to your local currency by your payment processor- your card company or Paypal, depending on your payment method.